Your legal guarantee rights

By law, goods sold to consumers in the European Union are covered by the legal guarantee of conformity: the seller is liable for any lack of conformity that becomes apparent within two years of delivery. Below you will find the official European Union notice that summarises it.

Official European Union notice on the legal guarantee: Minimum two-year legal guarantee protection for goods sold in the European Union. Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer: free repair or free replacement; in some cases, a price reduction or full reimbursement. What to do if you receive non-conforming goods: Contact the seller as soon as possible to report the issue; Provide proof of purchase, such as a receipt, invoice, or bank statement. QR code to europa.eu/youreurope/guarantees.

On your phone, tap the notice to open it at full size.

The QR code leads to the European Commission's Your Europe portal, where you can find details of your rights. The same address is here: europa.eu/youreurope/guarantees.

If a product does not conform

Contact us as soon as you notice it: phone +39 0742 381852, WhatsApp +39 333 269 6506, email shopcrilutessuti@gmail.com. Have your proof of purchase ready: the order confirmation email, the invoice or your bank statement.

Would you like to return a purchase within 14 days of receiving it? You can also do this online: withdraw from contract here.

Seller: Crilù Tessuti s.a.s. di Baratti e C., Piazza della Concordia 9, 06039 Trevi (PG) · VAT number 02027660543